Cancellation and Amendments of orders Policy
• Due to the nature of our products and that they are custom made to order we cannot accept cancelations if done on the day of delivery or the day before delivery.
• 80% refund on orders will be processed if cancellation takes place within 5 working days of placing the order (this is for bouquets and small orders).
• For Events (Weddings/baby showers/birthdays and etc). Cancellation will only be accepted 30 days prior to the event and a 50% refund will be eligible. Order can be postponed to another date, subject to availability of the flowers placed. Please note that changes made two weeks before the event are not permitted as the order would have already been in progress of being finalised for the event.
• Please email us quoting your order reference number on subject line and reason for cancelation or postponing the order to orders@touchandglow.co.za.
Payment Terms
• 100% payment is required to secure order.
• No part payments will be accepted unless it is an order for events.
• For Events, please use the order number as reference for EFT payments and email us your proof of payment to orders@touchandglow.co.za
• Orders will be prepared once funds reflect in Touch and Glows’ account.
• For Events (Weddings/baby showers/birthdays and etc) 50% non-refundable deposit is required for the order to be confirmed and 50% balance is required two weeks before the event.
