CONTACT DETAILS

Contat Numbers: +27 64 870 5363 | +27 82 064 7703

E-Mail: info@touchandglow.co.za

For Orders:  orders@touchandglow.co.za

Touch and Glow’s operating hours are from 08:30 to 17:00 on weekdays and 08:00 to 12:00 on Saturdays. Public holidays open until 12:00pm. We are closed Sundays.

FREQUENTLY ASKED QUESTIONS

How can I return an item?

Items can be returned with the driver when the delivery takes place however the procedure of returning items needs to be followed. Please refer to our returns and refund policy.

Will you restock items indicated as “out of stock”?

Items that are out of stock will be restocked when they are available or when they are in season.

How are shipping and delivery charges determined?

Delivery price is calculated at check-out and is based on the delivery address. We only accept orders that are within our delivery areas. Please refer to our delivery areas before placing an order alternatively you may WhatsApp us to confirm if we deliver in your area.

Is there an option to collect an order instead of it being delivered?

We are an online store-based company and don’t have a physical store therefore we deliver to your delivery address.

Can I get same-day delivery?

We unfortunately do not do same day deliveries. We only do next day deliveries (if orders are placed before 14:00pm) and scheduled orders which you can schedule from 24hours and earliest date is 3 months in advance.

Can I amend my order once it has been placed/once I have checked out?

Once an order has been confirmed, changes cannot be made as we do not keep stock of already arranged flowers, we custom make each order.

What will happen to my delivery if I am unavailable/unreachable at the time of delivery?

It is the client’s responsibility to ensure that delivery details and instructions are completed accurately and that there will be someone to receive the order as we would have communicated delivery date and time with the recipient. If the delivery is unsuccessful, the order will be returned, and refund / voucher/ credit note, or a replacement order will not apply.

Will the flower arrangement displayed in the photo/website be exactly like what will be delivered?

With mixed bunches we sometimes do not have some flowers in season, or they are unavailable however we do substitute with flowers that are similar to recreate the mixed bunch ordered.

Do flowers come with cards?

Yes, please complete the form when you check out with a message for the recipient.

What if I captured my contact details incorrectly, how do I correct this?

You should contact us immediately on our contact numbers and or email us at orders@touchandglow.co.za quoting your order number as reference and we will correct the contact details.

How will I know when and what time will delivery take place?

We will communicate the estimated delivery date and time when you check out. It is important to ensure that the recipient’s contact details are correct so that we can be in touch with them on day of delivery and a day before to confirm delivery. Please note that we can only give the estimate time and not exact time.

How many roses are in a bunch?

Our roses bouquets have an estimated +-25 roses in each arrangement. It is a nice full bunch, however if a specific number is requested, we can send a quote based on the number requested by the client.

Can I choose a different packaging then what I see from the flower arrangement displayed in the picture?

Yes, you have an option to choose the standard packaging we use for bouquets, or the white round box.

CONTACT US FOR ANY QUESTIONS