Contact Us For A Quote

Lets Help You Make Your Wedding/Function Memorable


    FREQUENTLY ASKED QUESTIONS

    Should you have any questions that are not covered below, please complete the contact us form and we will be in touch with you to answer your questions.
    How well in advance do I need to order flowers for an event?

    Two months in advance is advisable or at the latest One month before the wedding for last minute / emergency orders. Acceptance of order(s) will depend on the availability of flowers chosen and Touch and Glow’s capacity for the order.

    Is consultation required?

    Yes, we advise the customer to book a consultation so that we can have a better understanding of the flower arrangements you require.

    How do I book a consultation or contact you for my event?

    Customers can either email orders@touchandglow.co.za, send us a WhatsApp or complete the form on “events” tab and we will be in touch to get further information.

    Where are you located?

    We are located in Johannesburg. We are an online store and do not have a physical store.

    How much do your flowers cost?

    We have a wide range of flowers available to choose from and therefore pricing is based on the arrangements and quantity requested. The price will be calculated based on the arrangement.

    What happens after I get my quote?

    Once you receive your quote a 50% deposit is required to secure the order. Please ensure that you place your order at least two months in advance for your event or one month in case of last minute / emergency orders.
    Please send us the proof of payment to orders@touchandglow.co.za
    Failure to pay the deposit means that the order is not confirmed.
    Should you wish to cancel your order once payment has been made. Please refer to our refund policy for events to be guided on steps to take.

    What if the flowers I want are not in season?

    We always suggest substitutes that are similar to flowers you request.

    Is it possible to see samples of the flower arrangement for my event?

    Yes, it is possible to see samples of flowers to confirm the order being placed by the client. This will be at the final consultation.