Touch and Glow (Pty) Ltd strives to deliver the best quality fresh flowers to our customers. If you are not satisfied with your order, you can return your order to us subject to the terms and conditions stipulated below.
Returns and Refund Policy
• To be eligible for a refund / voucher/ credit note or a replacement order, the item must be unused and in the condition that you received it in. It must be in the original packaging, and it should be returned immediately with the driver and the delivery note should not be signed.
• A picture of the damaged or incorrect order should be sent to the Touch and Glow WhatsApp number for the refund to be considered. Delivery fee will be forfeited.
• No returns will be accepted if delivery has taken place and delivery note has been signed.
• If someone is accepting the order on your behalf, the receiver must ensure that the item is in good condition and that they received the correct order and quantity before signing the delivery note.
• If an incorrect order is received, the delivery note should not be signed, and item should not be accepted. Please notify the driver that the order is incorrect and that it will not be accepted.
• It is the customers responsibility to ensure that the correct delivery address and delivery instructions are completed upon check-out. Touch and Glow will not take responsibility should the delivery address be wrong. No refund will be processed or considered should the delivery be unsuccessful.
• Gift cards / vouchers are not eligible for refunds.
Once your returned order has been received and inspected, we will send an email/sms to confirm. We will also communicate if your refund is approved or rejected. Refunds take up to 10 working days to be refunded back to the client.
